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  |image            = [[File:lms.jpg|150px|]]
 
  |image            = [[File:lms.jpg|150px|]]
 
  |country          = England<br />Northern Ireland<br />Scotland<br />Wales
 
  |country          = England<br />Northern Ireland<br />Scotland<br />Wales
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|opened          = 1 January 1923
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|closed          = 31 December 1947
 
  |dates            = 1st January 1923 to 31st December 1947
 
  |dates            = 1st January 1923 to 31st December 1947
 
  |status          =
 
  |status          =
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}}
 
}}
  
The '''London, Midland and Scottish Railway''' ('''LMS''') It has been argued that the initials LMSR should be used to be consistent with London and North Eastern Railway, Great Western Railway and Southern Railway (UK). However the London, Midland and Scottish Railway's corporate image used LMS, and this is what is generally used in historical circles. The LMS occasionally also used the initials LM&SR. was a British railway company. It was formed on 1st January 1923 under the Railways Act 1921 which required the grouping of over 120&nbsp;separate railways into four. The companies merged into the LMS included the London and North Western Railway, Midland Railway, the Lancashire and Yorkshire Railway (which had previously merged with the London and North Western Railway on 1 January 1922), several Scottish railway companies (including the Caledonian Railway), and numerous other, smaller ventures.
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The '''London, Midland and Scottish Railway''' ('''LMS''')<ref group=lower-alpha>It has been argued that the initials LMSR should be used to be consistent with [[London and North Eastern Railway|LNER]], [[Great Western Railway|GWR]] and [[Southern Railway (UK)|SR]]. However the London, Midland and [[Scotland|Scottish]] Railway's [[corporate image]] used LMS, and this is what is generally used in historical circles. The LMS occasionally also used the initials LM&SR. For consistency, Wikipedia uses the initials LMS.</ref> was a British railway company. It was formed on 1&nbsp;January&nbsp;1923 under the [[Railways Act 1921|Railways Act of 1921]],<ref name="WhitehouseThomasp204"/> which required the grouping of over 120&nbsp;separate railways into four. The companies merged into the LMS included the [[London and North Western Railway]], [[Midland Railway]], the [[Lancashire and Yorkshire Railway]] (which had previously merged with the London and North Western Railway on 1 January 1922), several Scottish railway companies (including the [[Caledonian Railway]]), and numerous other, smaller ventures.
  
The resulting company was an unwieldy construction, with numerous interests other than railway operation. Besides being the world's largest transport organisation, it was also the largest commercial enterprise in the British Empire and the United Kingdom's second largest employer, after the General Post Office]. The LMS also claimed to be the largest joint stock organisation in the world.
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The resulting company was an unwieldy construction, with numerous interests other than railway operation. Besides being the world's largest transport organisation, it was also the largest commercial enterprise in the [[British Empire]] and the [[United Kingdom]]'s second largest employer, after the [[General Post Office|Post Office]].<ref name="WhitehouseThomasp7">{{Harvnb|Whitehouse|Thomas|2002|p=7.}}</ref> The LMS also claimed to be the largest joint stock organisation in the world.
  
In 1938, the LMS operated 6870 miles of railway (excluding its lines in Northern Ireland), but its profitability was generally disappointing, with a rate of return of only 2.7%. Under the Transport Act 1947, along with the other members of the "Big Four (British railway companies)" British railway companies (Great Western Railway, London and North Eastern Railway and Southern Railway (Great Britain), the LMS was nationalised on 1st January 1948, becoming part of the state-owned British Railways.
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In 1938, the LMS operated {{convert|6870|mi|km|0}} of railway (excluding its lines in [[Northern Ireland]]), but its profitability was generally disappointing, with a rate of return of only&nbsp;2.7%. Under the [[Transport Act 1947]], along with the other members of the "[[Big Four (British railway companies)|Big Four]]" British railway companies ([[Great Western Railway|GWR]], [[London and North Eastern Railway|LNER]] and [[Southern Railway (Great Britain)|SR]]), the LMS was nationalised on 1&nbsp;January&nbsp;1948, becoming part of the state-owned [[British Railways]].
  
The LMS was the largest of the Big Four railway companies serving routes in England, Northern Ireland, Scotland and Wales.
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The LMS was the largest of the Big Four railway companies<ref name="WhitehouseThomasp15">{{Harvnb|Whitehouse|Thomas|2002|p=15.}}</ref> serving routes in England, Northern Ireland, Scotland and Wales.
  
 
==Geography==
 
==Geography==
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===Overview===
 
===Overview===
 
[[File:London Midland Scottish Rly 1935 Map.jpg|thumb|Contemporary 1935 map of LMS system. Other railways' lines are omitted but LMS joint lines are shown.]]
 
[[File:London Midland Scottish Rly 1935 Map.jpg|thumb|Contemporary 1935 map of LMS system. Other railways' lines are omitted but LMS joint lines are shown.]]
The Railways Act 1921 created four large railway companies which were in effect geographical monopolies, albeit with competition at their boundaries, and with some lines either reaching into competitor territory, or being jointly operated.
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The [[Railways Act 1921]] created four large railway companies which were in effect geographical monopolies, albeit with competition at their boundaries, and with some lines either reaching into competitor territory, or being jointly operated.
  
The LMS operated services in and around London, the Midlands, the North West of England, Mid/North Wales and Scotland. The company also operated a separate network of lines in Northern Ireland.
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The LMS operated services in and around London, the Midlands, the North West of England, Mid/North Wales and Scotland.<ref name="WhitehouseThomasp7-8">{{Harvnb|Whitehouse|Thomas|2002|pp=7–8.}}</ref> The company also operated a separate network of lines in Northern Ireland.
  
The principal routes were the West Coast Main Line and the Midland Main Line which had been the main routes of the two largest constituent companies, the London and North Western Railway and the Midland Railway respectively.
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The principal routes were the [[West Coast Main Line]] and the [[Midland Main Line]], which had been the main routes of the two largest constituent companies, the [[London and North Western Railway]] and the [[Midland Railway]] respectively.
  
 
===Joint lines===
 
===Joint lines===
The LMS operated a number of lines jointly with the other main railway companies, a situation which arose when the former joint owners of a route were placed into different post-grouping companies. Most of these were situated at or near the boundaries between two or more of the companies, however there were some notable examples which extended beyond this hinterland zone.
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{{Main|Joint Railway}}
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The LMS operated a number of lines jointly with the other main railway companies,<ref name="WhitehouseThomasp186"/> a situation which arose when the former joint owners of a route were placed into different post-grouping companies.<ref name=casserley-I>{{harvnb|Casserley|1968|loc=Chapter I: "Introduction"{{page needed|date=March 2013}}}}</ref> Most of these were situated at or near the boundaries between two or more of the companies, however there were some notable examples which extended beyond this hinterland zone.
  
Together with the London and North Eastern Railway, the LMS ran the former Midland and Great Northern Joint Railway network.  Exceeding 183 miles, this was the largest jointly operated network in Great Britain in terms of route mileage, and extended from Peterborough to the East Anglian coast. The Midland and Great Northern Joint Railway was wholly incorporated into the London and North Eastern Railway in 1936.
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Together with the [[London and North Eastern Railway]], the LMS ran the former [[Midland and Great Northern Joint Railway]] network.<ref name="WhitehouseThomasp186"/> Exceeding {{convert|183|mi|km}}, this was the largest jointly operated network in Great Britain in terms of route mileage,<ref name=casserley-15-36>{{harvnb|Casserley|1968|pp=15–36.}}</ref> and extended from Peterborough to the East Anglian coast. The [[Midland and Great Northern Joint Railway|M&GN]] was wholly incorporated into the [[London and North Eastern Railway|LNER]] in 1936.<ref name="WhitehouseThomasp186"/>
  
The LMS also operated a significant joint network with the Southern Railway, in the shape of the former Somerset and Dorset Joint Railway. This network connected Bath and Bournemouth, and wound its way through territory nominally allocated to a third railway company, the Great Western Railway.
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The LMS also operated a significant joint network with the Southern Railway, in the shape of the former [[Somerset and Dorset Joint Railway]].<ref name="WhitehouseThomasp186">{{Harvnb|Whitehouse|Thomas|2002|p=186.}}</ref><ref name=casserley-46-67>{{harvnb|Casserley|1968|pp=46–67.}}</ref> This network connected Bath and Bournemouth, and wound its way through territory nominally allocated to a third railway company, the [[Great Western Railway|Great Western]].<ref name="WhitehouseThomasp186"/>
  
Through the former Midland Railway holdings, the LMS together with the Great Northern Railway (Ireland) jointly owned the County Donegal Railways Joint Committee lines.
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Through the former [[Midland Railway]] holdings, the LMS together with the [[Great Northern Railway (Ireland)]] jointly owned the [[County Donegal Railways Joint Committee]] lines.<ref name=Arnold>{{harvnb|Arnold|1973|p={{page needed|date=March 2013}}}}</ref>
  
 
===Areas of competition===
 
===Areas of competition===
Being geographically the largest, and the most central of the four main post-grouping railway companies, the LMS shared numerous boundaries with both the LNER and GWR, although its overlap with the Southern Railway was limited due to the general lack of direct routes through London. The SR and the LMS were mainly overlapping on the West London Line.
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Being geographically the largest, and the most central of the four main post-grouping railway companies, the LMS shared numerous boundaries with both the LNER and GWR, although its overlap with the Southern Railway was limited due to the general lack of direct routes through London. The SR and the LMS were mainly overlapping on the [[West London Line]].
  
Competition with the LNER was mainly in terms of the premium London to Scotland traffic, with the rival LMS (West Coast) and LNER (East Coast) routes competing to provide ever better standards of passenger comfort and faster journey times. The LNER also competed with the LMS for traffic between London, the East Midlands, South Yorkshire and Manchester, with the former Midland Railway main line from St Pancras railway station (LMS) and Great Central Railway Main Line from London Marylebone station (LNER) both providing express, stopping and local services between these destinations.
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Competition with the LNER was mainly in terms of the premium London to Scotland traffic, with the rival LMS (West Coast) and LNER (East Coast) routes competing to provide ever better standards of passenger comfort and faster journey times. The LNER also competed with the LMS for traffic between London, the [[East Midlands]], [[South Yorkshire]] and [[Manchester]], with the former [[Midland Railway|Midland]] main line from [[St Pancras railway station|St Pancras]] (LMS) and [[Great Central Railway|Great Central]] Main Line from [[London Marylebone station|Marylebone]] (LNER) both providing express, stopping and local services between these destinations.
  
The London to Birmingham corridor was fiercely contested with the LMS running expresses over its West Coast Main Line via Rugby railway station, and the Great Western running services via Banbury railway station.
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The London to Birmingham corridor was fiercely contested with the LMS running expresses over its West Coast Main Line via [[Rugby railway station|Rugby]], and the Great Western running services via [[Banbury railway station|Banbury]].
  
 
===Northern Ireland===
 
===Northern Ireland===
The LMS was also the only one of the Big Four companies to operate rail services in Northern Ireland, serving most major settlements in the region.
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{{further2|[[Northern Counties Committee]]}}
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The LMS was also the only one of the Big Four companies to operate rail services in [[Northern Ireland]], serving most major settlements in the region.
  
On 1 July 1903, the Midland Railway took over the Belfast and Northern Counties Railway and operated it under the name of Midland Railway (Northern Counties Committee). On grouping, the network became part of the LMS, again operating under the name of the Northern Counties Committee, and consisted of 201 mile of 5ft3in gauge track with a further 63 miles of 3ft gauge line.
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On 1 July 1903, the Midland Railway took over the Belfast and Northern Counties Railway and operated it under the name of Midland Railway (Northern Counties Committee). On grouping, the network became part of the LMS, again operating under the name of the [[Northern Counties Committee]], and consisted of {{convert|201|mi|km}} of {{RailGauge|5ft3in}} gauge track with a further {{convert|63|mi|km}} of {{RailGauge|3ft}} gauge line.<ref name=Arnold/>
  
 
===Geographical oddities===
 
===Geographical oddities===
In 1912, the Midland Railway purchased the London, Tilbury and Southend Railway which operated between London Fenchurch Street and Shoeburyness railway station, with a loop serving Tilbury Town railway station. This part of the country later came under the control of the LNER, although this particular route, being part of the Midland Railway, was incorporated into the LMS. This arrangement did however provide a choice for residents of Southend, who could take services from either Southend Victoria railway station to London Liverpool Street or from Southend Central railway station to Fenchurch Street.
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In 1912, the [[Midland Railway]] purchased the [[London, Tilbury and Southend Railway]] which operated between [[London Fenchurch Street]] and [[Shoeburyness railway station|Shoeburyness]], with a loop serving [[Tilbury Town railway station|Tilbury]]. This part of the country later came under the control of the LNER, although this particular route, being part of the Midland Railway, was incorporated into the LMS. This arrangement did however provide a choice for residents of [[Southend]], who could take services from either [[Southend Victoria railway station|Southend Victoria]] to [[London Liverpool Street]] or from [[Southend Central railway station|Southend Central]] to Fenchurch Street.<ref name=Welch>{{harvnb|Welch|1963|p={{page needed|date=March 2013}}}}</ref><ref name=PKay>{{harvnb|Kay|2010|p={{page needed|date=March 2013}}}}</ref>
  
 
==History==
 
==History==
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===Formation===
 
===Formation===
 
The LMS was formed from the following major companies:
 
The LMS was formed from the following major companies:
*Caledonian Railway 1,114 miles (1,793 km) route length
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*[[Caledonian Railway]] 1,114.4 miles (1,793&nbsp;km) route length
*Furness Railway 158 miles (254 km)
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*[[Furness Railway]] 158 miles (254&nbsp;km)
*Glasgow and South Western Railway 498.5 miles (802 km)
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*[[Glasgow and South Western Railway]] 498.5 miles (802&nbsp;km)
*Highland Railway 506 miles (814 km)
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*[[Highland Railway]] 506 miles (814&nbsp;km)
*London and North Western Railway (including Lancashire and Yorkshire Railway, amalgamated 1 January 1922) 2,667 miles (4,292 km)
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*[[London and North Western Railway]] (including [[Lancashire and Yorkshire Railway]], amalgamated 1 January 1922) 2,667.5 miles (4,292.9&nbsp;km)
*Midland Railway 2,170 miles (3,493 km)
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*[[Midland Railway]] 2,170.75 miles (3,493&nbsp;km)
*North Staffordshire Railway 220 miles (355 km)
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*[[North Staffordshire Railway]] 220.75 miles (355&nbsp;km)
  
There were also some 24 subsidiary railways, leased or worked by the above companies, and a large number of joint railways, including the UK's largest Joint Railway, the Midland and Great Northern Joint Railway, and one of the most famous, the Somerset and Dorset Joint Railway. The LMS was the minority partner (with the LNER) in the Cheshire Lines Committee.
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There were also some 24 subsidiary railways, leased or worked by the above companies, and a large number of joint railways, including the UK's largest Joint Railway, the [[Midland and Great Northern Joint Railway|Midland & Great Northern]], and one of the most famous, the [[Somerset and Dorset Joint Railway|Somerset & Dorset]].<ref name=casserley-46-67/> The LMS was the minority partner (with the LNER) in the [[Cheshire Lines Committee]].
  
 
In Ireland there were three railways:
 
In Ireland there were three railways:
* Dundalk, Newry and Greenore Railway 26.5 miles (42 km)
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* [[Dundalk, Newry and Greenore Railway]] 26.5 miles (42&nbsp;km)
* Northern Counties Committee 265.25 miles (426 km)
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* [[Northern Counties Committee]] 265.25 miles (426&nbsp;km)
* ''Joint Midland and Great Northern of Ireland Railway'' 91 miles (146 km), with interests in Ireland
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* ''Joint Midland and Great Northern of Ireland Railway'' 91 miles (146&nbsp;km), with interests in Ireland
Most of the above operated in what became Northern Ireland
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Most of the above operated in what became [[Northern Ireland]]
  
The total route mileage of the LMS in 1923 was 7,790 miles (12,537 km).
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The total route mileage of the LMS in 1923 was 7,790 miles (12,537&nbsp;km).
  
 
For all railways see ''[[List of constituents of the LMS]]''.
 
For all railways see ''[[List of constituents of the LMS]]''.
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===Early history===
 
===Early history===
  
The early history of the LMS was dominated by infighting between its two largest constituents and previously rivals, the Midland Railway and the London and North Western Railway, each of which believed their company's way was the right – and only – way of doing business. This rivalry was so severe, that stories of connecting trains at Birmingham New Street from the previous LNWR and MR parts of the system, being deliberately made to miss each other persisted even as late as the early 1950s, long after their demise. Generally, the Midland prevailed, with the adoption of many Midland practices such as the livery of Crimson Lake for passenger locomotives and rolling stock. Notable was the continuation of the Midland Railway's small-engine policy (see [[Locomotives of the Midland Railway]]).
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The early history of the LMS was dominated by infighting between its two largest constituents and previously rivals, the [[Midland Railway|Midland]] and the [[London and North Western Railway|North Western]], each of which believed their company's way was the right – and only – way of doing business. This rivalry was so severe, that stories of connecting trains at Birmingham New Street from the previous LNWR and MR parts of the system, being deliberately made to miss each other persisted even as late as the early 1950s, long after their demise.{{cn|date=February 2015}} Generally, the Midland prevailed, with the adoption of many Midland practices such as the livery of [[Carmine|Crimson Lake]] for passenger locomotives and rolling stock. Notable was the continuation of the Midland Railway's small-engine policy (see [[Locomotives of the Midland Railway]]).<ref name=HJK2010>{{harvnb|Hunt|Jennison|Essery|2010|p={{page needed|date=March 2013}}}}</ref><ref name=OSN-S>{{harvnb|Nock|1964|p={{page needed|date=March 2013}}}}</ref><ref name=GracesGuide>{{cite web |url=http://www.gracesguide.co.uk/William_Stanier |title=William Stanier |publisher=Graces Guide |accessdate=22 March 2013}}</ref><ref name=OC>{{harvnb|Simmons|Biddle|1997|p={{page needed|date=March 2013}}}}</ref>
  
The LMS also implemented a novel management structure, breaking with British railway tradition, and mirroring a contemporary management practice more common in the United States, appointing a President and Vice-Presidents. On 4 January 1926 Josiah Stamp was appointed First President of the Executive, the equivalent of a Chief Executive in modern organisational structures. He added the role of Chairman of the Board of Directors to his portfolio in January 1927, succeeding Guy Granet.
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The LMS also implemented a novel management structure, breaking with British railway tradition, and mirroring a contemporary management practice more common in the United States, appointing a President and Vice-Presidents. On 4 January 1926 [[Josiah Stamp]] was appointed First President of the Executive,<ref name="WhitehouseThomasp204"/> the equivalent of a Chief Executive in modern organisational structures. He added the role of Chairman of the Board of Directors to his portfolio in January 1927,<ref name="WhitehouseThomasp204"/> succeeding [[Guy Granet|Sir Guy Granet]].<ref name="WhitehouseThomasp38-39"/>
  
 
===The Stanier revolution===
 
===The Stanier revolution===
The arrival of the new chief mechanical engineer, William Stanier, who was brought in from the Great Western Railway by Josiah Stamp in 1932, heralded a change. Stanier introduced new ideas rather than continuing the company's internal conflict.
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The arrival of the new chief mechanical engineer, [[William Stanier]], who was brought in from the [[Great Western Railway]] by [[Josiah Stamp]] in 1932,<ref name="WhitehouseThomasp23">{{Harvnb|Whitehouse|Thomas|2002|p=23.}}</ref> heralded a change. Stanier introduced new ideas rather than continuing the company's internal conflict.<ref name=OSN-S/><ref name=GracesGuide/>
  
 
===Nationalisation===
 
===Nationalisation===
The war-damaged LMS was nationalised in 1948 by the Transport Act 1947, becoming part of British Railways. It formed the London Midland Region and part of the Scottish Region. British Railways transferred the lines in Northern Ireland to the Ulster Transport Authority in 1949. The London Midland & Scottish Railway Company continued to exist as a legal entity for nearly two years after Nationalisation, being formally wound up on 23 December 1949. The lines in Great Britain were rationalised through closure in the 1950s to 70s but the main routes survive and some have been developed for 125mph inter-city services.
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The war-damaged LMS was [[nationalised]] in 1948 by the [[Transport Act 1947]], becoming part of [[British Railways]]. It formed the [[London Midland Region]] and part of the [[Scottish Region]]. British Railways transferred the lines in [[Northern Ireland]] to the [[Ulster Transport Authority]] in 1949. The London Midland & Scottish Railway Company continued to exist as a legal entity for nearly two years after Nationalisation, being formally wound up on 23 December 1949.<ref>{{Cite journal |editor1-first= |editor1-last= |date=February 1950 |title=Main-Line Companies Dissolved |journal=[[The Railway Magazine]] |volume=96 |issue=586 |page=73 |publisher=Transport (1910) Ltd |location=London |ref= harv }}</ref> The lines in Great Britain were rationalised through closure in the 1950s to 70s but the main routes survive and some have been developed for 125&nbsp;mph inter-city services.
  
 
==Railway operations==
 
==Railway operations==
Despite having widespread interests in a number of commercial areas, the LMS was first and foremost a railway organisation. It operated in all four constituent countries of the United Kingdom, and in England its operations penetrated 32 of the 40 Counties of England. The company operated around 7,000 route miles of railway line, servicing 2,944 goods depots and 2,588 passenger stations, using 291,490 freight vehicles, 20,276 passenger vehicles and 9,914 locomotives. The company directly employed 263,000 staff, and through its annual coal consumption of over six and a half million tons, could claim to indirectly employ a further 26,500 coal miners.
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Despite having widespread interests in a number of commercial areas, the LMS was first and foremost a railway organisation. It operated in all four constituent countries of the United Kingdom,<ref name="WhitehouseThomasp15"/> and in England its operations penetrated 32 of the 40 [[Counties of England|counties]].<ref name="WhitehouseThomasp97">{{Harvnb|Whitehouse|Thomas|2002|p=97.}}</ref> The company operated around 7,000 route miles of railway line, servicing 2,944 goods depots and 2,588 passenger stations, using 291,490 freight vehicles, 20,276 passenger vehicles and 9,914 locomotives.<ref name="WhitehouseThomasp97"/> The company directly employed 263,000 staff, and through its annual coal consumption of over six and a half million tons, could claim to indirectly employ a further 26,500 coal miners.<ref name="WhitehouseThomasp14">{{Harvnb|Whitehouse|Thomas|2002|p=14.}}</ref>
  
 
===Commercial organisation===
 
===Commercial organisation===
For nearly ten years after its formation, the LMS had been run using a similar organisational structure to one of its constituents, the Midland Railway. In practice this meant that the commercial managers found themselves subservient to the needs of the operating departments. This changed in 1932 when a major restructuring was completed, replacing the traditional board of directors with an executive headed by a president, supported by vice presidents each with responsibility for a specific area. Ernest Lemon, who had briefly held the office of Chief Mechanical Engineer pending the arrival of William Stanier became Vice President (Railway traffic, operating & commercial), with separate chief operating and chief commercial managers of equal status reporting to him. Railway operations were directed by Charles Byrom, a veteran officer of the London and North Western Railway, while commercial activities were headed by Ashton Davies, formerly of the Lancashire and Yorkshire Railway.
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For nearly ten years after its formation, the LMS had been run using a similar organisational structure to one of its constituents, the [[Midland Railway]].<ref name="WhitehouseThomasp96">{{Harvnb|Whitehouse|Thomas|2002|p=96.}}</ref> In practice this meant that the commercial managers found themselves subservient to the needs of the operating departments. This changed in 1932 when a major restructuring was completed,<ref name="WhitehouseThomasp96"/> replacing the traditional board of directors with an executive headed by a president, supported by vice presidents each with responsibility for a specific area. [[Ernest Lemon]], who had briefly held the office of [[Chief Mechanical Engineer]] pending the arrival of [[William Stanier]]<ref name="WhitehouseThomasp96"/> became Vice President (Railway traffic, operating & commercial), with separate chief operating and chief commercial managers of equal status reporting to him.<ref name="WhitehouseThomasp96"/> Railway operations were directed by Charles Byrom, a veteran officer of the [[London and North Western Railway|LNWR]], while commercial activities were headed by Ashton Davies, formerly of the [[Lancashire and Yorkshire Railway]].<ref name="WhitehouseThomasp96"/>
  
Davies created a commercial research section, increased the sales force and provided them with specialist training. The emphasis of the organisation switched from operators dictating what was reasonable to the commercial managers asking what was possible in order to maximise sales opportunities.  Thirty five district managers were appointed to oversee sales through the company's goods depots, passenger stations and key dock facilities. There was even sales representation in the Irish Free State, certain European countries and North America. A monthly newsletter was produced entitled ''Quota News'', and trophies were awarded to the best performing districts and salesmen. In order to provide maximum capacity during times of peak demand, the operating department re-organised maintenance schedules to maximise the availability of locomotives and rolling stock, and trained staff to step into key roles; Fireman trained as Railroad engineer and locomotive cleaners trained to replace firemen.
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Davies created a commercial research section, increased the sales force and provided them with specialist training.<ref name="WhitehouseThomasp96"/> The emphasis of the organisation switched from operators dictating what was reasonable to the commercial managers asking what was possible in order to maximise sales opportunities.<ref name="WhitehouseThomasp96"/> Thirty five district managers were appointed to oversee sales through the company's goods depots, passenger stations and key dock facilities.<ref name="WhitehouseThomasp97"/> There was even sales representation in the [[Irish Free State]], certain European countries and North America.<ref name="WhitehouseThomasp97"/> A monthly newsletter was produced entitled ''Quota News'', and trophies were awarded to the best performing districts and salesmen. In order to provide maximum capacity during times of peak demand, the operating department re-organised maintenance schedules to maximise the availability of [[locomotive]]s and [[rolling stock]], and trained staff to step into key roles; [[Fireman (steam engine)|firemen]] trained as [[Railroad engineer|drivers]] and locomotive cleaners trained to replace firemen.<ref name="WhitehouseThomasp97"/>
  
Numerous special fares were introduced to encourage travel, develop niche markets and overcome competitors. The cheap day return ticket offered return travel at a price usually equivalent to the single fare, although in areas with rival bus services they were sometimes offered at less than the single fare. Companies holding large freight accounts with the LMS received reduced price season tickets for nominated employees, while commercial travellers, Recreational fishing and conveyors of racing pigeons were all tempted with special offers.
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Numerous special fares were introduced to encourage travel, develop niche markets and overcome competitors. The cheap day return ticket offered return travel at a price usually equivalent to the single fare, although in areas with rival bus services they were sometimes offered at less than the single fare. Companies holding large freight accounts with the LMS received reduced price [[season ticket]]s for nominated employees, while commercial travellers, [[Recreational fishing|anglers]] and conveyors of [[Racing Homer|racing pigeons]] were all tempted with special offers.<ref name="WhitehouseThomasp97"/>
  
Passenger miles rose quite dramatically, from a low point of 6,500 million in 1932 to 8,500 million by 1937, while at the same time the number of coaches required was reduced through improved maintenance and more efficient utilisation.
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[[Units of transportation measurement|Passenger miles]] rose quite dramatically, from a low point of 6,500 million in 1932 to 8,500 million by 1937, while at the same time the number of coaches required was reduced through improved maintenance and more efficient utilisation.<ref name="WhitehouseThomasp100">{{Harvnb|Whitehouse|Thomas|2002|p=100.}}</ref>
  
 
===Charter and excursion traffic===
 
===Charter and excursion traffic===

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